Life Cycle Assessment (LCA) is a methodology to assess environmental performances of products throughout their life cycles. Traditionally, LCA-based decision-making focuses on environmental impacts, excluding customer expectations and economic considerations. Moreover, it usually uses generic data while environmental performances of industrial systems often depend on local contexts. The aim of this paper is to provide a comprehensive framework to identify the solution most adapted to a specific context, considering environmental, economic and commercial aspects. First, environmental performances of competing products are compared thanks to LCA. A sensitivity analysis highlights influential parameters on which operational scenarios are built. Costs are then incorporated into a set of exploitation scenarios.

Second, matrix-based approach is used. Products are ranked according to several client profiles. The most suitable solution for a given context is identified.

This framework is applied on three burners for forge furnaces. Results show that client profiles and operational contexts (namely client expectations, location and resources availability and costs) affect choices.

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